- Are you serve only Online or do you have a physical Shop?
- Both.
- For communication which Language is preferred?
- We can help with all queries in Turkish and English, also for other languages, we can do best via Google translator :)
- What are Shipment Options?
- We have various shipment options for different countries all options in our list are POST OFFICE services. In different regions of the world, we offer different services and due to Fraud common in some counties, we may restrict shipment to those countries.
- Turkey: Deliveries commonly ship via Registered Air Letter or Parcel post, usually it takes 5-6 Business Days to reach the recipient.
- Europe: Deliveries up to 2kg we ship via Cyprus Post Registered Air Letter or Parcel Post, usually, it reaches destinations around 10-12 days. Above 2kg we use EMS or EPG services of Cyprus Post and usually, it takes 7 days to reach to the destination.
- For other Country shipments, we use Registered Turkish Post for shipment, the shipment way route is Local Post (www.posta.gov.ct.tr) > Istanbul International Hub(www.ptt.gov.tr) > SHIPPED COUNTRY INTERNATIONAL HUB(example for USA www.usps.com) > Local Post Service > Delivery to Customer, usually, it takes 30 business day to reach customers at this countries. we are working on new courier options, especially this type of country that we plan to announce soon.
- Some Country POST Services as Australia and New Zealand do not offer Tracking Services to Registered Airpost Services, for this country delivery times are long and not traceable, we don't accept any loss or demand from this country shipments due to lack of tracking.
- Which Currencies do you accept?
- For Credit Card Payments or Cash Transfers, you can pay in TRY, USD, or EUR
- Cancel and Return Policy
- You can return any order 14 days after delivered to you. Items should not used or the label should not open.
- Shipment fees belong to the customer and customs declaration has to be made correctly as RETURN any mistake can cost customs fees that will be deducted from the refund.
- %2 Restocking fee and shipment will be charged and the rest of the amount will be credited to your payment way.
- Do you have online Payment Accounts such as Paypal or similar?
- Due to the legal status of PayPal in the country. Paypal stopped service in this area, whenever they start again we'll add this payment option to the list.
- Can you Ship Aerosol Paints, Flammable items, or LIPO Batteries?
- We CAN NOT SHIP any of those products except Cyprus and Turkey, DONT BUY THOSE ITEMS. WE CAN NOT AND WILL NOT SHIP and refund your credit card, any loss from this purchase will not be our responsibility.
For any other questions, please don't hesitate to contact us.
Race4Change
